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Have any questions? We're here for you. You can get the answers here. If you still have questions not answered on this page, please contact us through our Contact us page.

General Questions

What if I forgot to use my discount code /voucher?

We currently have Free Shipping on all orders, Free shipping will applied automatically in checkout.

If we running a promotion, and for some reason you place an order and forgot to use that code/Voucher, please contact support and send an email to

We will sort this immediately.

What to do if I received a defective item/wrong size/wrong color?

In cases like these please send an email to for further assistance.

Also, Please go to our Warranty page and follow the instructions

How Secure is My Personal Information?

Wood Majestic values and protects your information as much as it values the name and reputation of the business.

Our website is using the best SSL certificate which is required on all online processing payments, so you will be assured that your purchase is secure and safe every time!

What is the Quality of your products?

Our products are among the top quality products in the market! We work with the best to get the best.

And then we sell the best, for exactly the price it should cost. It's the very simple system at the heart of everything we make.

100% of our products are proudly made in the USA

I Placed the Wrong Shipping Address. How Can I Have it Changed/Updated?

First, you will get order confirmation email so you can double check if you insert a wrong address. If you still think the shipping address is wrong, Please send us an email right away at after you realized that you made a mistake in choosing the right size or you failed to place the correct shipping address.

Include your ORDER # in your email so we can immediately pull up your account from our system and assist you as quickly as possible. 

### Please inform us as soon as possible, our fulfillment trained to process and ship your order the soon as possible

What if I want to cancel my order?

Cancellation will only be allowed within 24 hours after the item was purchased.

To request for cancellation, please contact our Customer Service via email at who will assist you with your request.

For further assistance, please go to Returns & Cancelation Policy page

Can I Get Discount if I order More Than One Item?

As of this time, Wood Majestic is not offering any discount for 2 or more orders however, we might offer this in the near future especially for our loyal customers. Feel free to subscribe to our newsletter to be known the first when this happen

And if I want to order lots of items, can I get bulk discount for it?

If you are a retailer and you want to order in bulk from us on certain products, please send us an email through this contact from so we can discuss the price per item and other terms of business.

How do I get paid?

Payments are processed every 30 days. You then can “Cash Out” and be paid only via Paypal.

Customer Service/Shipping

How long is the shipping and lead time?

Processing will take 1-3 business days, and shipping and delivery will take 3-7 days.

For more information please go to Shipping Policy

If you have more questions, please feel free send us an email to:

I need my order now. Can Wood Majestic expedite shipping?

Yes, we do, add your products to cart, start the Checkout process and when you'll need to choose shipping, we'll show you your options. (It may vary, depends on your location)

Order Delaying. I have not received my item within the promised shipping & delivery timeframe.

Please contact our Customer Service via email at who will assist you with your request. Customer Service will help check and track your order and make sure it gets delivered at the soonest possible time.

Factors such as extreme weather conditions, customs clearing, and delayed logistics may have an impact on the delivery time.

How can I know the exact date and time of delivery?

After ordering, you should get tracking number and a tracking URL. usually it will be FedEx OR USPS (for ground shipping)

If item is heavy you'll be eligible for Free LTL Freight shipping, in this case you should receive a tracking number and a tracking URL to your email.

For more answers, please go to our Shipping Policy Page


Contact us

Do you ship outside the USA?

Right now, we do NOT ship outside the USA.

I Ordered and Was Charged for It But I Didn't Get a Tracking Number. Where is My Order?

Please send us an email and we will provide you your tracking number asap

Why Isn't My Tracking Number Working?

For local orders (within the United States), tracking number should work almost instantly right after we send it to you. Most of our products are shipped through FedEx or USPS or in other occasions, we might use a faster courier (also depends on which shipping method you have chosen).

If you already received your tracking number and it is not working, please send us an email at Support@woodmajestic.comstating the problem as well as your order # so we can assist you quickly.

How About a Customer Service Hotline?

Please feel free to call us at this number: (347) 901-5493 our office hours and working days are:

Office Hours: Mon-Fri 9:00 AM to 5:00 PM (MST). We replay within 24 hours weekends, Monday - Friday.

You can also send any of your queries to our customer support email

We have a team of customer service staff taking care of your concerns and they will respond to you within 24 hours. Please don't forget to include your ORDER # in your email so we can assist you quickly.

Where do I ship my returns to?

Returns can be processed ONLY after the return request is verified with our support team.

Please send us an email and we'll tell you the address.


Call us: (347) 901-5493

For more Information, please go to Returns Policy Page

Where are my items coming from?

All of our products are made in the USA, therefore the items will be ships within the US. Our main Warehouse located in LA.

How do you determine your "compared to" prices?

We get these prices from our wholesalers OR from competitor analysis

Protect Your Purchase
  • Extended protection beyond MFR warranty
  • No deductible for covered claims
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Protect Your Purchase
  • Extended protection beyond MFR warranty
  • No deductible for covered claims
Select an option